In the light of directions of the Prime Minister an exclusive option titled "FBR" has been included in the Pakistan Citizen Portal which will be made available to all taxpayers/citizens having complaints or grievances with regard to affairs dealt by FBR.

By this option, at one hand the complainants will avail remote access facility and seamless connectivity to the office of the Chairman FBR in complaints lodging and on the other side it will help the organization to boil down the workload and time lapse in conventional handling of complaints. The option will not only help in identification of grey areas in service delivery process but also provide useful information for long term reforms and policy formulation.-PR

Copyright Business Recorder, 2019